Nanahelp is the result of a school project to design a mobile service that co-creates value for its users and NanaWall, a real company. I worked with a team of classmates over four weeks to design Nanahelp, an app to provide customer service through an intelligent agent that also leverages the on-board capabilities of a mobile phone.
While we couldn’t directly contact NanaWall, we interviewed a local company that sells similar products. We also conducted secondary research online and created a stakeholder map, a concept model, and a value flow model. After research, we ideated through collaborative sketching and storyboarding. Then we iterated through low-fi, mid-fi, and hi-fi prototypes, ending with hi-fi prototype created in Figma, including a focus on microinteractions.
For more details on the user research and design process of Nanahelp, check out the process book below.Process-Book