March-April 2019

Eno is a conceptual vocal (or conversational) user interface for home inspectors to use while conducting their inspections. I worked with a team in Carnegie Mellon’s Interaction Design Studio 2 class to create Eno in response to a challenge to create a VUI within the domain of mortgage lending.

We began with domain research to find out more about mortgage lending, including creating a stakeholder map, concept map, and competitive analysis. A VUI for home inspectors best takes advantage of the features of VUIs, especially the hands-free interaction. To that end, we began ideation and prototyping with scenarios and experience prototyping to refine the VUI concept.

As part of the design process, I created a series of models visualizing the flow of interaction from the pre-attentive to attentive states with examples mapping user utterances to VUI intents to responses. Using the models as a base, I drafted a script for a video showcasing the VUI concept, as video works better than print to to illuminate VUI capabilities. You can watch the final concept video below.

For more details on the design process, you can view the process book below.

eno_processbook